Money Back Guarantee

Lactagen® Return Policy

You must obtain an RMA# by contacting Lactagen® Customer Care at
1-888-324-7965 prior to the return of your product.

Please note the following terms and conditions:

The RMA# is only valid for 15 days and must be clearly displayed on the outside of the shipping package. Shipments received by Lactagen® without an RMA# will be refused.

When returning product for a refund you must include:

* Empty, unused or full canister of Lactagen®.
* A copy of your receipt or shipping slip.
* A detailed explanation for the reason of the refund request.

Pertinent Information on Returns:

* We cannot process or refund packages marked "Return to Sender."
* We cannot process or refund packages without a note explaining the reason for a refund request.
* Refunds will be issued to the same credit card to which they were charged.
* No extensions to the 60 day money back guarantee may be given out at any time.

Please send returns to:

Ritter Nutrition
10100 Santa Monica Boulevard
Suite 2430
Los Angeles, CA 90067

Returns usually take 15 - 30 business days from the time they are received back to Lactagen® to be processed. Usually credit card refunds take 48 - 72 hours to show up on your credit card statement after this processing time and an email confirmation will be sent to you the day it is completed.

Lactagen Risk Free Trial Terms & Conditions

Risk-Free Trial

If you ordered Lactagen® on a "Risk-Free Trial" basis whereby you initially paid only the cost of shipping, you will be automatically billed three payments of the stated retail price on your invoice. Each payment will take place 30 days apart. These payments are automatic and cannot be stopped without a full return of the Lactagen® product.

Better Digestion Auto-Ship Terms & Conditions

If you decide to cancel the Better Digestion 30-day auto ship program, simply contact us by phone. You can call us at (888) 9-DIGEST(934-4378) to speak with a live representative about canceling your membership at any time.

Please note the following terms:

* Customer Service is available by phone between the hours of 10:00am and 5:00 pm PST Monday through Friday at (888) 324-7965.
* Cancellations of Better Digestion monthly shipments must be received and confirmed by phone no later than 48 hours prior to your next ship date to stop your next shipment.
* Customers must receive a Cancellation Verification Code to confirm the cancellation.
* All sales are final.